Refund Policy

At Dreamurie, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right. This policy outlines our return and refund process, including time limits, eligibility conditions, and what to expect.

🗓️ 1. Return & Refund Window

You may request a return for most items within 14 calendar days of the delivery date.
If 14 days have passed since your package was delivered, we unfortunately cannot offer a refund unless the product is damaged or defective.

✅ 2. Return Eligibility

To be eligible for a refund, the item must:

  • Be unused, unwashed, and in its original condition

  • Be returned with the original packaging and any included accessories

  • Be accompanied by proof of purchase (order number or receipt)

We reserve the right to deny refunds for returned items that show signs of wear, use, washing, damage, or missing components.

🚫 3. Non-Refundable Items

The following items are not eligible for refund:

  • Items marked as “Final Sale”

  • Gift cards

  • Opened or used bedding (for hygiene reasons)

  • Custom or made-to-order products

  • Returns requested more than 14 days after delivery

📦 4. How to Request a Return

To initiate a return, please contact our team at:
📧 [email protected]

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Optional photos (if the item is damaged or incorrect)

We will respond within 24 hours with return instructions and a return authorization number (RMA).

🚚 5. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item was defective or an error was made on our part

  • We recommend using a trackable shipping service and keeping your receipt

  • Dreamurie is not responsible for items lost or damaged during the return transit

💰 6. Refund Processing

Once your returned item is received and inspected:

  • If approved, your refund will be issued to your original payment method (PayPal)

  • Refunds are typically processed within 2 business days of approval

  • You will receive an email confirmation once the refund is completed

Depending on your bank or PayPal processing time, it may take a few additional days for funds to appear in your account.

🔁 7. Exchanges

We do not offer direct exchanges. If you’d like a different item, please return the original product (if eligible) and place a new order.

📩 Questions or Concerns?

If you’re unsure whether your order qualifies for a refund, or if you need assistance at any point in the process, we’re here to help:

📧 Email: [email protected]
🕒 Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST

Your peace of mind is part of our promise.
Thank you for choosing Dreamurie — we’re here to support your rest, every step of the way.